FRESH Markets - Cancellation Policy

Cancellation & Refund Policy

Applies to: single-date bookings, seasonal, and monthly plans on the marketplace

Note to Organizers: Customize the placeholders: [Organizer Name], [Vendor Dashboard URL], [Support Phone], [Support Email]

Vendors cancel through the vendor dashboard: https://convene.markets/dashboard
After cancellation, the applicable rebooking fee is assessed and the remaining balance is issued as account credit.
Credits auto-apply to the next invoice for any event on the platform.
Credits expire at the end of the calendar year. Unused credits are forfeited.

Timing of RequestWhat CountsFeeOutcome

Within 24 hours of purchase

Refunds or date changes for the same booking

$15

Credit issued to account minus fee

15 or more days before event date

Date change

$25

Approval required. Credit issued minus fee

7–14 days before event date

Date change

$50

Approval required. Credit issued minus fee

6 days or less before event date

Any change, credit, or refund

Not available

No changes, refunds, or credits

Notes:

"Date change" includes moving a booked single date or adjusting a seasonal schedule.
Refunds after 24 hours from purchase are not available for any reason.

No refunds, credits, or date changes for missed dates or cancellations on seasonal or monthly plans.

If an event has a pre-scheduled rain date and the vendor cannot attend, no refunds or credits are issued for that rain date.

For cancellations within 24 hours of the event, vendors must text or call 732-481-4691 with vendor name, business name, and the date(s) to cancel.

On-site managers may not monitor email during events. Use phone/text for urgent updates.

Vendors who do not follow this policy may be denied future bookings.
Multiple no-shows may result in cancellation of upcoming dates without refund or credit.